Parida PR, Inampudi RK, Ratnala AK. AI-Driven ITSM for Enhancing Content Delivery in the Entertainment Industry: A Machine Learning Approach to Predict and Automate Service Requests . J. of Artificial Int. Research and App. 2023;3(1):759-799. Accessed November 13, 2024. https://aimlstudies.co.uk/index.php/jaira/article/view/286