KURKUTE, Mahadu Vinayak; PARIDA, Priya Ranjan; KONDAVEETI, Dharmeesh. Automating IT Service Management in Manufacturing: A Deep Learning Approach to Predict Incident Resolution Time and Optimize Workflow. Journal of Artificial Intelligence Research and Applications, London, U.K., v. 4, n. 1, p. 690–731, 2024. Disponível em: https://aimlstudies.co.uk/index.php/jaira/article/view/287.. Acesso em: 23 dec. 2024.