SINGH, Puneet. Streamlining Telecom Customer Support with AI-Enhanced IVR and Chat. Journal of Artificial Intelligence Research and Applications, London, U.K., v. 3, n. 1, p. 443–479, 2023. Disponível em: https://aimlstudies.co.uk/index.php/jaira/article/view/188.. Acesso em: 19 sep. 2024.