PARIDA, Priya Ranjan; INAMPUDI, Rama Krishna; RATNALA, Anil Kumar. AI-Driven ITSM for Enhancing Content Delivery in the Entertainment Industry: A Machine Learning Approach to Predict and Automate Service Requests . Journal of Artificial Intelligence Research and Applications, London, U.K., v. 3, n. 1, p. 759–799, 2023. Disponível em: https://aimlstudies.co.uk/index.php/jaira/article/view/286.. Acesso em: 13 nov. 2024.