Natural Language Interaction - Conversational Agents: Investigating design principles and evaluation methods for conversational agents and natural language interfaces for human-computer interaction
Keywords:
Conversational agents, chatbotsAbstract
Conversational agents, also known as chatbots or virtual assistants, play a crucial role in human-computer interaction by enabling natural language interactions between users and systems. This paper investigates the design principles and evaluation methods for conversational agents and natural language interfaces. We explore the challenges and opportunities in designing conversational agents that can engage users effectively while understanding and responding appropriately to their queries. Additionally, we examine the various evaluation methods used to assess the performance and usability of these agents, highlighting the importance of user-centered design and iterative development processes. Through a comprehensive review of existing literature and case studies, we aim to provide insights and guidelines for designing and evaluating conversational agents that enhance user experience and interaction efficiency.
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